I called in a panic and someone came within a few hours that same day and fixed the problem with my washing machine (they had the part in the van). Great job and service.
Jun 14, 2024Quick reply. We called on Saturday and had an appointment within 24 hours. Good service with Ridj, very resourceful technician.
Mar 28, 2024When I called with our Fridge issues, they had a repair person dispatched that same afternoon. The repair person sent to us, Leroy Lewis, was so kind and knowledgeable. He had the issues fixed very quickly. 5 stars for Leroy as well!! I will definitely be using them again if the need should arise.
Jun 15, 2024Great response, excellent technician – very efficient repair.
Feb 21, 2024Service was quick…same day. Our technician was efficient, professional and very knowledgeable. Thanks so much.
Feb 22, 2024Repair man very friendly. Punctual and honest!
May 9, 2024Update on below review
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Following my initial negative review I am pleased to provide an update. After posting about my experience. Appliance Fix Experts customer service department reached out to address my concerns. They apologized for the technicianβs behavior and poor diagnosis. They offered to refund me the full amount which we paid for the diagnosis. As a gesture of goodwill, they also gifted me a discount coupon.
I appreciate their efforts to make things right and would now consider using their service again in future.
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βWe recently had an incredibly frustrating experience with a technician from Appliance Fix expert. My refrigerator was malfunctioning so we scheduled a service call. He was rude and dismissive from the beginning and conducted a hasty diagnosis. He said there was a major issue with the compressor and it is irreparable. He left saying no one can fix this issue and we should get a new refrigerator. However, when we booked another diagnostic appointment with other company they found out the problem was simply with the fan which was not able to blow air properly. After rellacing the fan our refrigerator is working great.
I escalated this matter to the manager asking for refund for false diagnosis and the harassment I was met with complete silence. This lack of commitment and accountability is unacceptable.I am deeply disappointed with both the technicians unprofessional conduct and companyβs failure to address my concern.β
Aug 8, 2024Excellent experience. Very knowledgeable and friendly. Good pricing.
Aug 1, 2024Excellent, quick, professional service!
Apr 22, 2024Appliance Fix Experts are very professional with lots of experience. They also have the best customer service out there. I would give them 10 stars for customer service. Highly recommended.
Dec 15, 2023